"Drip pricing" is known as a pricing technique in which a business advertises only part of the price of a product or service and reveal other charges later as the customer goes through the buying process. A common consumer complaint involves mandatory fees hotels or resorts charge for amenities such as use of onsite exercise or pool facilities, internet access, or newspapers, which can also be referred to as "resort fees."
The Law Offices of Gerald S. Ohn, APC is investigating allegations that certain online hotel reservation web sites and certain hotels exclude resort fees from the quoted reservation price or obscure such resort fees in a manner where the consumer is unaware that he or she will be charged for such resort fees. Indeed, the Law Offices of Gerald S. Ohn, APC is aware complaints from California consumers that they did not know that they would be required to pay resort fees in addition to the quoted hotel room rate. In this regard, the Law Offices of Gerald S. Ohn, APC is investigating allegations that consumers only learned of the fees after they arrived at the resort and well after making a reservation or advance payment at what they thought would be the total price of the room or resort stay. Such practices involving undisclosed or inadequately disclosed "resort fees" may violate certain laws by misrepresenting the price consumers can expect to pay for their room at a hotel or resort.
If you believe you have been improperly charged for certain fees in connection with staying at a hotel or resort, you may contact the Law Offices of Gerald S. Ohn, APC to report your experience. There is no charge for review of your complaint.